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Terms & Policies

Last modified on September 16th – 2016

Terms of Service

Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using (“the Site”) operated by Volmundo AS (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.

Service Description

We operate a website and community marketplace to connect passionate Volunteers with social and community projects, called opportunities, and organisations, so that they can more easily find and work with one another in an effective and ethical way. Volunteers, non-profit organisations and/or social businesses can create, list, discover, apply to and/or reserve/book positions at doing-good opportunities and social events around the world. We work on the principles of the social economy – that people have more than just money to give, and that if we can more efficiently share the different resources Volunteers have to offer, we can build a better future.

Registration to the Site

By registering to the Site, you a) agree to enter, maintain and update all information correctly and b) make sure all information is accurate, up to date, truthful and complies with the laws of your country. We cannot and do not control the content contained in any user profile, opportunity listing, opportunity position and/or event and the condition, legality or suitability hereof. By registering to the Site, you grant us the right to use your Personal Information on the Site.

Opportunity Manager Account

Opportunity and/or Event Managers are Site users who register to the Site using an opportunity manager account and use their account to create and list opportunities, positions and/or events on the Site.

Volunteer Account

Volunteers are Site users who register to the Site using an Volunteer account and use their account to apply or book positions and/or events listed on the Site.


You shall be responsible for the security of your own personal account and that all information is up to date. All information provided by you shall be deemed correct and complete at any time. You acknowledge to keep your account private and secure and prevent the use of your account by third parties.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by us. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Intellectual Property

The Site and its original content, features and functionality are owned by Volmundo AS and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Information, trademarks, brand names, designations and other contents belonging to the Site may not be changed, copied, duplicated, sold, leased, exploited, supplemented or otherwise used without prior written authorisation by us.


We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Limited License

We grant you a non-exclusive, non-transferable, limited license to use the Site in accordance with this Agreement.

Limitation Of Liability

In no event shall Volmundo AS, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for damages, direct or consequential, resulting from your use of the Site, and you agree to defend, indemnify and hold us harmless from any claims, losses, liability costs and expenses, including but not limited to attorney’s fees, arising from your violation of any third-party’s rights.

Warranty Disclaimer

Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis. The Site is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Volmundo AS, its subsidiaries, affiliates, and its licensors do not warrant that a) the Site will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Site is free of viruses or other harmful components; or d) the results of using the Site will meet your requirements.

Governing Law

This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Norway, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify the Site or to modify any and all of our Terms, including the Reservation Fees at any time and without prior notice. Your continued use of the Site after any such changes constitutes your acceptance of any modification. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Privacy Policy

Volmundo AS (“us”, “we”, or “our”) operates (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from you. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, profile image, personal video, personal description, employment history, education, birthday, email address, postal address and phone number (“Personal Information”). By submitting, posting or displaying any content, including media, to or on the Site, you a) acknowledge that all media uploaded is owned by you, that the media does not violate copyright laws and people presented have been asked for consent and b) give us permission to publish it on the Site and c) grant us a non-exclusive, royalty-free, worldwide license to republish it in any format including without limitation in print and electronic formats for the sole use of the Volmundo website promotion. By registering to the Site, you give us permission to share your name and email address with our partner IAMAT (International Association for Medical Assistance to Travellers) for the purpose of receiving an introductory email about IAMAT’s travel health services. By registering to our Site, you agree that your Personal Information may be shared with other users on the Site and you give us permisssion to showcase your Personal Information, excluding your email address and phone number, through a public profile, which is accessible to the general public.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other sites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings page. Volmundo AS uses Remarketing with Google Analytics to advertise on third party sites to you after you visited our Site. We and our third party vendors, like Google, use first party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) to inform, optimize and serve ads based on your past visits to our Site. We use the Google User ID features to associate data from the different devices and multiple sessions of users and we may stitch session data from unauthenticated user visits with authenticated user visits to give us a more accurate count of our Site users in order to improve Site usage data. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

Do Not Track Disclosure

We does not respond to Do Not Track (DNT) signals. Do Not Track ( DNT ) is a preference you can set in your web browser to let the websites you visit know that you do not want to be tracked. You can disable or enable this setting by visiting the Preferences or Settings menu of your web browser.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.

Business Transaction

If Volmundo AS is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Children’s Privacy

Our Site does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Payment Policy

Volmundo AS (“us”, “we”, or “our”) operates (the “Site”). This page informs you of our policies regarding our payments to you and payments we receive from you. Unless otherwise defined in this Payment Policy, terms used in this Payment Policy have the same meanings as in our Terms of Service.

General Payments

All payments are operated by us, unless otherwise noted. We do not allow or support Site users to send money directly to one another.

Payment Methods

Payments received by us are operated by PayPal. Payments send by us are operated by PayPal and/or wire transfer. Any and/or all fees charged by the payment provider are inlcuded in the Reservation Fees unless otherwise noted.

Reservation Fees

We collect Reservation Fees when placing an application and/or booking/reservation through the Site. These Reservation Fees include PayPal transaction fees and VAT. All Reservation Fees are clearly stated during the application and/or booking/reservation process.

Contribution Payments

We collect all Contribution Payments within 21 days before the arrival date and innitiate a transfer of 25% of the total Contribution Payment 7 days before the arrival date to the respectful Opportunity and/or Event Manager. The remaining 75% of the total Contribution Payment is innitiated 72 hours after the arrival date. Volmundo has no influence on the transfer time and cannot guarantee a completed transfer within the above stated time frames. Some opportunities have a different payment policy which is clearly stated on their profile. This means that we can collect your contribution anytime earlier then stated above.

Cancellations & Refunds

Cancellations can only be made before the expected arrival date. Any cancellation received after the arrival date will not be treated as such.

Cancellations by Opportunity and/or Event Managers

In the event a pending application or confirmed application is cancelled by the opportunity and/or event manager, Volunteers will receive a full refund of both the Reservation Fee and, if already paid, the Contribution Payment.

Automatic Cancellations By Volmundo AS

In the event a pending application is automatically cancelled by us, Volunteers will receive a full refund of both the Reservation Fee and, if already paid, the Contribution Payment.

Cancellations To Pending Applications

Volunteers are allowed to cancel their application at any time before it is confirmed by the opportunity and/or event manager. In this event, Volunteers shall receive a full refund of both the Reservation Fees and, if already paid, the contribution payment.

Cancellations To Bookings And/Or Confirmed Applications

Volunteers are allowed to cancel their confirmed application before the arrival date. In this event, Volunteers shall not receive a full refund. If already paid, they will receive 75% of the Contribution Payment and the opportunity and/or event manager shall receive the remaining 25% of the Contribution Payment. The Reservation Fees to Volmundo shall not be refunded.